By using the Bajiola platform, you Privacy Policy you will be considered to have read and accepted. If you have any questions, please contact us.
1 Introduction & Scope
Bajiola is an international online betting and gaming platform. We firmly believe that protecting your personal data is not just a legal obligation — it is our ethical commitment. This Privacy Policy applies to Bajiola's website, app, and all associated services.
This Privacy Policy tells you what data we collect, why we collect it, how we use it, and the steps we take to keep it safe. It applies for the entire duration of your relationship with Bajiola. By registering on the platform, you confirm that you have read and understood this policy in full.
Bajiola may update this Privacy Policy at any time. If significant changes are made, you will be notified by email or through the platform. The latest version will always be available on this page.
2 What Information We Collect
Bajiola only collects the information it needs. We gather the following data to improve your experience and meet our legal obligations.
| Data Type | Example | When It's Collected |
|---|---|---|
| Identifying Information | Name, date of birth, nationality | At Registration |
| Contact Information | Email, Phone Number, Address | Registration & KYC |
| Identity Verification | NID, Passport, Driving License | KYC Verification Period |
| Financial Information | Mobile banking number, transaction history | On Deposits/Withdrawals |
| Usage Information | Gaming history, betting patterns | While Using the Platform |
| Technical Information | IP address, browser, device | On every visit |
| Cookies Data | Session data, preference settings | When Browsing the Website |
Bajiola never collects your full card number, CVV, or PIN. All payment information is processed in encrypted form directly through the payment gateway.
3 Purpose of Data Use
Bajiola uses your information only for specific, transparent purposes. We never use your data beyond what is stated.
- Account Management: For registration, login, and KYC verification.
- Service Delivery: To ensure smooth operation of betting, gaming, and payment services.
- Security Guaranteed: To prevent fraud, money laundering, and suspicious activity.
- Legal Compliance: To comply with licensing authorities and legal obligations.
- Customer Support: To help resolve your complaints or inquiries.
- Service Improvement: To analyze user experience and improve the platform.
- Promotional Communications: Only to send you offers and updates with your consent.
- Responsible Gaming: To detect unusual gaming patterns and provide assistance.
4 Data Sharing Policy
Bajiola never sells your personal data. However, in limited circumstances, certain information may be shared with trusted third parties.
Permitted Cases for Data Sharing
- Payment Provider: To process transactions with payment partners such as Mobile Pay, Nagad, and Rocket.
- KYC Provider: With authorized verification agencies for identity verification purposes.
- Technology Infrastructure: With cloud hosting and server partners — always under contractual confidentiality agreements.
- Legal Authority: Where required by court order or at the request of a regulatory authority.
- Anti-Fraud Services: Limited data shared with fraud detection systems.
Strict Prohibition: Bajiola never sells or transfers your data to advertisers, data brokers, or marketing agencies. This is a core commitment of our privacy policy.
5 Data Protection Measures
Bajiola follows the highest industry standards to protect your data. Our security measures are reviewed and improved on a regular basis.
- 256-bit SSL/TLS Encryption: All data transfers are protected with the highest standard of encryption.
- Two-Factor Authentication (2FA): An additional layer of security for your account.
- Firewall & DDoS Protection: Protecting servers against cyber attacks.
- Regular Security Audits: Regular penetration testing conducted by external security experts.
- Access Control: Only authorized personnel can access specific data.
- Data Backup: Secure, encrypted backups are created on a regular basis.
If you believe there has been unauthorized access to your account, immediately support@bajiola.com. We will take action within 24 hours.
6 Cookies & Tracking
Bajiola's website uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.
Cookie Type
- Essential Cookies: Required to maintain your login session and keep the platform running. Disabling these cookies may cause the site to not function properly.
- Performance Cookies: Remembers your preferred language, game settings, and more.
- Analytics Cookies: To understand website traffic and usage patterns — all data is anonymized.
- Security Cookies: To detect fraudulent logins and bot activity.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the site.
7 Your Rights
Bajiola believes you should have full control over your own data. That's why we provide you with the following rights.
To exercise these rights, support@bajiola.com. Bajiola will respond to your request within a maximum of 30 days.
8 Data Retention Period
Bajiola does not retain any data longer than necessary. The retention periods for different types of data are outlined below.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulatory Guidelines |
| KYC Documents | 5 years after the end of the relationship | AML/KYC Regulations |
| Communication Logs | 3 years | Dispute Resolution |
| Gaming History | For the duration of active account + 2 years | Responsible Gaming Analysis |
| Marketing Preferences | Removed immediately upon opt-out | User Rights |
Once the designated retention period expires, Bajiola securely and permanently deletes your data. This process is handled automatically.
9 Minor Protection
Bajiola strictly does not serve anyone under the age of 18. Age is verified at registration and confirmed through the KYC process.
If we have reason to believe that a minor's data has been collected by mistake, we will immediately close that account and delete all associated data. If a parent suspects their child has registered on Bajiola, please contact us right away support@bajiola.comto get in touch with us.
A Note for Parents: Use parental control software on your child's device. Bajiola is committed to ensuring responsible gaming.
10 Contact & Complaints
For any questions, requests, or complaints regarding this Privacy Policy, please contact our Data Protection Team.
- Email: support@bajiola.com
- Support Hours: 7 days a week, 24 hours a day
- Language: Support available in Bengali and English
- Response Time: Usually within 48 hours; up to 30 days for complex requests
If you believe your privacy rights have been violated, please contact us directly in the first instance. If the matter remains unresolved, you may file a formal complaint with Bajiola's licensing authority.
Bajiola is always here to protect your privacy. If you have any concerns, don't hesitate — support@bajiola.comto write to us.